Privacy Policy

At TerraFuse, we are committed to protecting your privacy and handling your personal information in a transparent and secure manner. This Privacy Policy explains how we collect, use, disclose, and store your personal information in accordance with Australian law, including the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

1. Collection of Personal Information

We collect personal information necessary to provide you with our products and services, such as:

  • Name
  • Contact information (e.g., phone number, email address)
  • Address details
  • Information related to your property
  • Information on EV charging preferences
  • Payment information (if applicable)

We may collect this information when you:

  • Fill out forms on our website
  • Interact with our customer service
  • Sign up for newsletters or other communications
  • Use our app for charging management
  • Participate in surveys or promotions

2. Use of Personal Information

We use your personal information to:

  • Provide and manage our EV charging solutions
  • Respond to your inquiries or requests
  • Improve our products, services, and customer experience
  • Send marketing communications (with your consent)
  • Process payments (if applicable)
  • Comply with legal obligations

We will only collect personal information for purposes directly related to our business and for purposes you would reasonably expect.

3. Disclosure of Personal Information

We may disclose your personal information to third parties, including:

  • Service providers (e.g., installation teams, maintenance services)
  • Payment processors
  • Legal or regulatory authorities (as required by law)

We will never sell or rent your personal information to third parties. Where we disclose information to third-party providers, we ensure they are subject to privacy obligations that protect your information.

4. Data Security

We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorized access, modification, or disclosure. This includes using secure servers, encryption, and other industry-standard measures.

However, please be aware that no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

5. Access and Correction of Personal Information

You have the right to request access to the personal information we hold about you and request that we correct any inaccuracies. To make such a request, please contact us at:

TerraFuse

Email: sales@terrafuse.com.au
Phone: +612 7500 898
Address: 11 York St, NSW 2000, Australia

We will respond to your request within a reasonable timeframe and may need to verify your identity before granting access.

6. Cookies and Website Tracking

Our website uses cookies and similar tracking technologies to enhance your browsing experience, analyze website traffic, and provide targeted advertisements. You can choose to disable cookies in your browser settings; however, this may affect your ability to use some features of our website.

7. Overseas Disclosure

In some cases, we may store or process your personal information overseas. When this occurs, we ensure that the recipient is bound by privacy standards that provide similar protection to the Australian Privacy Principles.

8. Complaints and Contact Information

If you believe that we have breached this Privacy Policy or the Australian Privacy Principles, or if you have any questions or concerns regarding your privacy, please contact us at:

TerraFuse

Email: sales@terrafuse.com.au
Phone: +612 7500 898
Address: 11 York St, NSW 2000, Australia

We take complaints seriously and will respond promptly to address your concerns.

9. Changes to this Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on our website, and the updated policy will take effect immediately.